Effective Date: September 10, 2026

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Welcome to the website of On The Move Care, LLC (“On The Move Care,” “we,” “us,” or “our”). These Terms & Conditions govern your access to and use of our website, service request forms, communications, and other online features.

 

By using this website or submitting a service request, you agree to these Terms & Conditions.

 

1. Our Services

 

On The Move Care provides mobile healthcare and support services in the St. Louis area and surrounding communities.

 

Services may include:

• Mobile phlebotomy and specimen collection

• In-home care and personal support

• Senior and disability transportation

• Mobile notary services

• Related support services

 

Availability may vary by location, staffing, service type, scheduling, documentation requirements, and other operational factors.

 

2. Service Requests Are Not Confirmed Appointments

 

Submitting a service request form does not create, reserve, or confirm an appointment.

 

A member of the On The Move Care team will generally contact you within 48 hours to review your request, discuss availability, and coordinate scheduling.

 

No service is considered confirmed until On The Move Care has directly communicated confirmation.

 

3. Mobile Phlebotomy Services

 

Mobile phlebotomy services may include routine blood draws, specialty collections, specimen handling, specimen pickup or delivery, occupational collections, and related services.

 

Some collections may require a valid laboratory order, requisition, collection kit, or instructions from a healthcare provider or laboratory.

 

Clients are responsible for providing any required documentation before or at the time of service.

 

On The Move Care may decline or reschedule a collection if required information, supplies, orders, or instructions are unavailable or incomplete.

 

4. No Diagnosis or Medical Treatment

 

Unless specifically stated otherwise and provided through appropriately authorized personnel, On The Move Care does not provide medical diagnosis, prescribe medication, interpret laboratory results, or establish treatment plans through this website.

 

Questions regarding medical conditions, laboratory results, treatment, fasting requirements, medications, or medical necessity should be directed to the appropriate healthcare provider.

 

5. In-Home Care Services

 

In-home care services may include companionship, meal preparation, medication reminders, light housekeeping, mobility support, personal care assistance, respite support, and other non-emergency supportive services.

 

The exact scope of service will depend on the client’s needs, service arrangement, staff availability, and applicable requirements.

Services that require a higher level of clinical care may not be available unless specifically arranged through qualified personnel.

 

6. Transportation Services

 

Transportation services are intended to provide supportive transportation for seniors, individuals with disabilities, and other eligible clients.

Clients are responsible for providing accurate pickup and destination information, mobility requirements, accessibility needs, and any other information necessary to coordinate transportation.

 

Transportation availability may be affected by distance, weather, traffic, vehicle availability, accessibility needs, and scheduling.

 

On The Move Care may delay, reschedule, or decline transportation when conditions make travel unsafe or unreasonable.

 

7. Notary Services

 

Notary services are subject to applicable Missouri law and identity-verification requirements.

 

Clients are responsible for:

• Providing acceptable identification

• Ensuring documents are complete and ready for notarization

• Providing required witnesses when applicable

• Understanding the contents of documents before signing

 

On The Move Care does not provide legal advice and does not determine whether a document is legally sufficient or appropriate for a particular purpose.

 

A notary may decline a notarization when identity cannot be verified, required parties are unavailable, the signer appears unwilling or unable to proceed, or applicable legal requirements are not met.

 

8. Pricing and Additional Fees

 

Prices may vary depending on service type, travel distance, urgency, number of clients, complexity, after-hours requests, weekend or holiday scheduling, and other service requirements.

 

Additional fees may apply for:

• Travel

• After-hours service

• Weekend or holiday service

• Wait time

• Additional mileage

• Additional collections or supplies

• Specialty service requirements

 

Any applicable charges will be communicated when reasonably possible before service is performed.

 

Prices may be changed at any time.

 

9. Payment

 

Payment may be required before or at the time of service unless another arrangement has been approved.

 

Accepted payment methods may vary.

 

Clients are responsible for all agreed charges associated with requested services, including applicable travel, add-on, or after-hours fees.

 

10. Cancellations and Rescheduling

 

Clients should provide reasonable notice when an appointment must be canceled or rescheduled.

 

On The Move Care may establish cancellation, late-cancellation, no-show, or travel policies based on the service being provided.

 

If a provider has already traveled to the service location, certain travel or service fees may still apply.

 

11. Client Responsibilities

 

By requesting service, you agree to:

• Provide accurate contact and service information

• Provide a safe and reasonably accessible service location

• Disclose relevant mobility or accessibility needs

• Provide required documentation

• Be available at the agreed service time

• Treat staff respectfully and appropriately

• Follow reasonable instructions related to service delivery

 

On The Move Care may decline or discontinue service when conditions are unsafe, threatening, unlawful, or inconsistent with the requested service.

 

12. Emergencies

 

On The Move Care is not an emergency response service.

If you are experiencing a medical emergency or believe someone is in immediate danger, call 911 or seek emergency medical care.

 

Do not use the website contact form for urgent or emergency situations.

 

13. Website Information

 

We make reasonable efforts to keep website information accurate and current.

 

However, service descriptions, pricing, availability, service areas, and business hours may change without notice.

 

Website content is provided for general informational purposes and should not be relied upon as medical, legal, or other professional advice.

 

14. Third-Party Services

 

Certain services may involve third parties, including laboratories, healthcare providers, payment processors, technology platforms, or transportation-related vendors.

 

On The Move Care is not responsible for delays, errors, policies, or services controlled independently by third parties.

 

Third-party services may be governed by their own terms and privacy policies.

 

15. Privacy

 

Use of this website is also subject to our Privacy Policy.

 

By submitting information through the website, you acknowledge that information will be handled in accordance with that policy.

 

16. Intellectual Property

 

Unless otherwise stated, website content, branding, graphics, written materials, and other site elements are owned by or licensed to On The Move Care.

 

You may not reproduce, distribute, modify, or commercially use website content without permission.

 

17. Limitation of Liability

 

To the extent permitted by law, On The Move Care will not be liable for indirect, incidental, special, or consequential damages arising from use of the website, inability to access the website, reliance on website content, or circumstances outside our reasonable control.

 

Nothing in these Terms limits liability where such limitation is prohibited by law.

 

18. Indemnification

 

You agree to use this website and On The Move Care services lawfully and responsibly.

 

To the extent permitted by law, you agree to hold On The Move Care harmless from claims arising from inaccurate information you provide, misuse of the website, or unlawful conduct.

 

19. Governing Law

 

These Terms & Conditions are governed by the laws of the State of Missouri, without regard to conflict-of-law principles.

Any dispute arising from these Terms or use of the website will be handled in accordance with applicable Missouri law.

 

20. Changes to These Terms

 

On The Move Care may update these Terms & Conditions periodically.

Revised Terms will be posted on this page with an updated effective date.

 

Continued use of the website after updates are posted constitutes acceptance of the revised Terms.

 

21. Contact Us

 

Questions regarding these Terms & Conditions may be directed to:

On The Move Care, LLC
St. Louis, Missouri
Phone: [Insert Phone Number]
Email: [Insert Email Address]