Effective Date: September 10, 2026

 

On The Move Care, LLC (“On The Move Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website.

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This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, service request forms, and other online features.

 

By using this website, you acknowledge the practices described in this Privacy Policy.

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1. Information We May Collect

 

We may collect information that you voluntarily provide when you:

• Submit a contact form

• Request a service

• Ask a question

• Contact us by phone, email, or through the website

• Provide information needed to coordinate services

 

Information collected may include:

• Name

• Phone number

• Email address

• Requested service

• General location or service address

• Preferred appointment information

• Information included in your message or inquiry

• Other information reasonably necessary to respond to your request

 

We may also collect limited technical information automatically, such as browser type, device type, general location information, IP address, pages visited, and website usage data.

 

2. How We Use Your Information

 

We may use information collected through the website to:

• Respond to questions and inquiries

• Review service requests

• Contact you regarding scheduling and availability

• Coordinate requested services

• Provide customer support

• Communicate important updates regarding your request

• Improve our website and services

• Maintain business and administrative records

• Protect against fraud, misuse, or security threats

• Comply with applicable legal and regulatory obligations

 

Submitting a service request through the website does not create or confirm an appointment. A member of our team will contact you to review your request and confirm scheduling.

 

3. Healthcare and Sensitive Information

 

Because On The Move Care offers healthcare-related services, some communications may involve sensitive information.

Please do not include highly sensitive medical information, medical records, laboratory results, Social Security numbers, insurance identification numbers, financial account information, or other confidential information in a general website message unless you have been specifically instructed to do so through an approved secure method.

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Information required for healthcare services may be collected through separate forms, systems, or communication methods when appropriate.

 

4. Service Request Forms

 

Information submitted through a service request form is used primarily to understand your needs, determine availability, and contact you regarding next steps.

 

Submission of a form does not guarantee:

• Service availability

• Acceptance of a request

• A specific appointment date or time

• Eligibility for a particular service

 

A member of the On The Move Care team will generally contact you within 48 hours regarding your request.

 

5. How We Share Information

 

We do not sell your personal information.

 

We may share information only when reasonably necessary with:

• Employees or authorized representatives of On The Move Care

• Contractors or service providers who assist with website hosting, communications, scheduling, payments, or business operations

• Healthcare providers, laboratories, transportation partners, or other authorized parties when necessary to provide a requested service and permitted by law

• Government agencies, courts, or law enforcement when required by law

• Professional advisors such as attorneys, accountants, or insurers when necessary for legitimate business purposes

 

Service providers may only receive information reasonably necessary to perform their functions.

 

6. Website Hosting and Third-Party Services

 

Our website may use third-party platforms and services for website hosting, forms, scheduling, analytics, communications, payment processing, or other business functions.

 

These third parties may process certain information according to their own privacy policies and terms.

 

We encourage users to review the privacy practices of any third-party service they interact with through our website.

 

7. Cookies and Website Analytics

 

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and analyze how visitors interact with the site.

 

Cookies may collect information such as:

• Pages visited

• Time spent on the website

• Browser and device information

• Referring websites

• General geographic information

 

You may adjust your browser settings to restrict or disable cookies. Some website features may not function properly if cookies are disabled.

 

8. Data Security

 

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.

 

However, no website, email transmission, internet connection, or electronic storage system can be guaranteed to be completely secure.

 

Users should avoid transmitting highly sensitive information through ordinary email or unsecured website fields.

 

9. Retention of Information

 

We may retain personal information for as long as reasonably necessary to:

• Respond to inquiries

• Coordinate services

• Maintain business records

• Fulfill contractual obligations

• Resolve disputes

• Meet legal, tax, insurance, or regulatory requirements

 

Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.

 

10. Your Choices

 

You may contact us to request that we:

• Update inaccurate contact information

• Correct information you previously submitted

• Stop sending non-essential communications

• Answer questions regarding how your information is used

 

Certain information may need to be retained when required for legitimate business, legal, healthcare, or regulatory purposes.

 

11. Children’s Privacy

 

This website is not intended for independent use by children under the age of 13.

 

We do not knowingly collect personal information directly from children under 13 through the website without appropriate parental or legal guardian involvement.

 

Parents or legal guardians may contact us if they believe information regarding a child has been submitted improperly.

 

12. Links to Other Websites

 

Our website may contain links to third-party websites or services.

 

On The Move Care is not responsible for the privacy practices, content, or security of websites operated by third parties. Visitors should review the privacy policies of those websites before providing personal information.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our services, website practices, technology, or applicable requirements.

 

When changes are made, the updated policy will be posted on this page with a revised effective date.

 

Continued use of the website after changes are posted constitutes acknowledgment of the updated Privacy Policy.

 

14. Contact Us

 

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

 

On The Move Care, LLC
St. Louis, Missouri
Phone: [Insert Phone Number]
Email: [Insert Email Address]